Refund policy

At KORNAE, we want you to be satisfied with your purchase. Please review our Return & Refund Policy carefully before placing an order.

1. Returns Eligibility

We accept returns under the following conditions:

  • The item must be unused, unwashed, and in its original condition
  • The item must be returned in its original packaging
  • The return request must be submitted within 30 days of delivery

Certain items may not be eligible for return due to hygiene or customization reasons.

2. Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable:

  • Items that have been used, washed, or altered
  • Items marked as final sale
  • Customized or personalized products
  • Items damaged due to improper use or care

3. How to Request a Return

To initiate a return, please contact us at support@kornae.com with:

  • Your order number
  • A brief explanation of the reason for return
  • Photos (if the item is damaged or incorrect)

Our support team will review your request and provide return instructions if eligible.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect
  • Shipping fees are non-refundable
  • We recommend using a trackable shipping service, as KORNAE is not responsible for lost return packages

5. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery with clear photos.
Once verified, we will offer one of the following solutions:

  • A replacement at no additional cost
  • A full or partial refund, depending on the situation

6. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be issued to the original payment method
  • Refund processing time: 5–10 business days (depending on your payment provider)
  • Original shipping fees are non-refundable

7. Late or Missing Refunds

If you have not received your refund after 10 business days:

8. Exchanges

We do not offer direct exchanges. If you wish to replace an item, please return the original item (if eligible) and place a new order.

9. Cancellations

Orders may be canceled within 12 hours of purchase, provided the order has not been processed or shipped.
Once an order has been shipped, it can no longer be canceled.

10. Policy Updates

KORNAE reserves the right to update or modify this Return & Refund Policy at any time. Changes will be effective immediately upon posting on Kornae.com.

📬 Contact Information

If you have any questions regarding returns or refunds, please contact us:

Email: support@kornae.com
Phone: +1(213) 338-7387
Address:
12100 Wilshire Blvd, Suite 800
Los Angeles, CA 90025
United States